Third-party Service Providers
Lexia Learning K-12 Educational Solutions:
Third-party Service Providers
The safety and security of student personal information is paramount.
We use certain third-party contractors, affiliates, and other providers serving as subprocessors (“Service Providers”), whose access to personally identifying information of students of State, school and district educational customers (“K-12 Customers”), supports our ability to deliver, protect, support and improve our K-12 Educational Solutions to our K-12 Customers.
We follow an information security program that includes due diligence processes designed to ensure third-party Service Providers who will or may access or process the student personal data of our K-12 Customers are evaluated for their privacy, security and confidentiality practices; to restrict access to student personal data to those Service Providers that have a need to know the information to support our K-12 Educational Solutions, as permitted under agreements with our K-12 Customers and under applicable Data Privacy Laws; and that Service Providers are engaged under contractual commitments of data privacy, security and confidentiality, and comply with applicable state and federal privacy laws, to support our own contractual obligations and commitments to our K-12 Customers.
Our K-12 Customers are, and remain, the owners and controllers of the personal data of their students. We are, and remain, responsible to our K-12 Customers for our Service Providers’ role in accessing and processing student personal data of our K-12 Customers, and in supporting our ability to provision and support our K-12 Educational Solutions.
The following list, details information on Service Providers we currently use that access, process, and/or store student personal data of our K-12 Customers for our K-12 Educational Solutions:
| Service Provider (subprocessor) | Description / Purpose for our K-12 Educational Solutions | Location | K-12 Educational Solution(s) Supported | ||
| Core5 | PowerUp | Lexia English | |||
| Google Drive | Supports file and report storage and administration | USA Address: 1600 Amphitheater Parkway, Mountain View, CA 94043 Phone: (650) 253-0000 Email / online contact: Google Cloud Privacy Inquiry Form | ✓ | ✓ | ✓ |
| Salesforce | Customer Relationship Management (CRM) solution - supports organization and management of account activity, billing and invoice documentation, technical and product support and other related communications with School and District customers | USA Address: Salesforce Tower 415 Mission Street, 3rd Floor San Francisco, CA 94105 Phone: 1-800-664-9073 Email / online contact: Salesforce Contact Support | ✓ | ✓ | ✓ |
| AWS | Cloud Database and Hosting Services | USA Address: 410 Terry Avenue North, Seattle, WA 98109-5210 Phone: +1 (206) 266-1000 Email / online contact: AWS Contact Us | ✓ | ✓ | ✓ |
| Commvault | Supports data back-up and recovery | USA Address: 1 Commvault Way, Tinton Falls, NJ 07724 Phone: +1 888-746-3849 Email / online contact: Commvault Contact Us | ✓ | ✓ | ✓ |
This list may change over time, and we will work hard to keep it up-to-date. If you have any questions, please contact your sales representative or fill out our sales contact form.