Lexia

Lexia Tech Note #100401

I've lost my 'sysadmin' password: How can I get into the Admin Tool?

Lexia Programs
  • Lexia Early Reading
  • Lexia Primary Reading
  • Lexia Phonics Based Reading
  • Lexia Foundation Reading
  • Lexia Strategies for Older Students
  • Lexia Cross-Trainer
Version
  • Lexia Early Reading v3.0+
  • Lexia Primary Reading v1.0+
  • Lexia Phonics Based Reading v4.0
  • Lexia Foundation Reading v1.0+
  • Lexia Strategies for Older Students v4.0+
  • Lexia Cross-Trainer v1.03+
Platforms Affected All
Symptom

The 'sysadmin' password is required for all password-protected Admin Tools.

Solution or Explanation

Lexia respects the privacy of customers, and thus the security settings of the Lexia Admin tool, including all passwords, cannot be retrieved by Lexia support staff. If you have misplaced your sysadmin password, please contact support at 1 (800) 507-2772. Our support representatives will guide you through gaining access to the Admin tool and resetting the sysadmin and keyadmin passwords.

For more information on password protection options in Lexia products, please refer to the Lexia Administrator's Guide.

Keywords Admin Tool, password