Knowledgebase
Lexia updates the Knowledgebase as information becomes known. If your question is not addressed by a choice below, please submit a request for support.
Check out our operating system support summary.
Lexia Reading v5:
- Lexia Reading v5 Customers Click Here
Lexia Software pre v5:
- Early Reading v3.01+
- Primary Reading v1.02+
- Foundation Reading v1.03+ (UK version)
- Strategies for Older Students v4.0+
- Quick Reading Test v2.0+
- Cross Trainer v1.11+
System Requirements
Installation and Configuration
- Go to our Installation page
Program Use
- How do I know if my students are having problems with the activities?
- Teacher alerts are provided on the Select an Activity screen in the form of 4 yellow balls at the top of the bar graph.
- Strategies for Older Students 4.0 displays these yellow balls inside the activity as well as on the bar graph.
- What should students do when they get a “Director Player Error”?
- They should always answer No—answering Yes will cause more problems. Use the link to the right to e-mail Customer Support —answer the questions on the form and we will provide you with a way to prevent the error.
General Technical Information (All Programs)
Program-Specific Information
| OS | Program |
Description | Number | |
|---|---|---|---|---|
| All |  |
Primary Reading |
Missing word in Short Vowel Bridge (level 2, unit 10) | #100414 |
| All | |
Primary Reading |
Words not visible in Add It! Level 5 (all units) | #100424 |
| All |  |
Cross Trainer |
Error: problem accessing the database | #100427 |
| All | |
Cross Trainer |
Activities disappear and reappear from the menu | #100501 |
| All | |
Cross Trainer |
Video problems and/or unexpected crashes | #100502 |
| All | |
Cross Trainer |
Why don’t I branch to the next level sometimes when I receive perfect scores in an activity? | #100503 |
| All | |
Cross Trainer |
Using the keyboard as an alernative to a game controller | #100504 |
 Mac Classic...  Mac OSX...  Windows... Novell |
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Other Versions of Lexia Software:
- Early Reading v1.0-v3.0
- Phonics Based Reading (PBR) all versions
- Primary Reading v1.0
- Foundation Reading v1.0 (UK Version)
- Strategies for Older Students v3.0-v3.53
- Inicio a la Lectura (IAL) v1.0
- Quick Reading Test (QRT) v1.0-v1.5
- Comprehensive Reading Test (CRT) all versions
- Reading Assessment (UK) v1.0
- Advanced and Basic Reading (UK) v1.0
IMPORTANT NOTICE:
These software versions are being retired on June 30, 2008.
| OS | Program |
Description | Number |
|---|---|---|---|
| All | CRT |
CRT: “Another Administrator is using this area” messages prevent access to Teacher Options | #100901 |
| All | All |
“The class {name} is in use by another administrator…” Teacher Options messages | #102101 |
| All | All |
“Required File XOBGLU16.DLL” messages when launching Lexia programs | #102102 |
| All | All |
“This application requires at least 3MB of free virtual memory…” messages when launching Lexia programs | #102103 |
| All | Inicio |
Inicio a la Lectura: Inappropriate graphic | #100415 |
| Mac Classic... Mac OSX... Windows... Novell |
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